Legal

Privacy Policy for Backlog Build Clients

Effective Date: April 24, 2026

1. Introduction

Backlog Build LLC (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our custom software development and automation services.

2. Information We Collect

a. Personal Data

We collect personally identifiable information that you voluntarily provide to us, including:

  • Identity & Contact Data: Name, company name, email address, and phone number.
  • Professional Data: Job title, timezone, and project-specific requirements provided during the Ops Diagnostic or subsequent consultations.

b. Derivative and Technical Data

Our servers automatically collect information when you access the site, such as your IP address, browser type, operating system, access times, and the pages you viewed directly before and after accessing the site.

c. Cookies and Tracking Technologies

We use cookies, web beacons, and tracking pixels (including Google Analytics) to help customize the site and improve your experience. You can manage cookie preferences through your browser settings, though disabling them may affect site functionality.

3. AI Data Processing and Machine Learning

In the course of providing automation services, we may utilize third-party Artificial Intelligence (AI) providers (e.g., OpenAI, Anthropic, Google Cloud).

  • Enterprise Privacy: We prioritize the use of Enterprise-grade API connections which, by standard provider terms, do not utilize submitted data to train foundational models.
  • Opt-Out Rights: We respect client-specific data restrictions. If a Client’s internal policy prohibits the submission of data to AI models, such restrictions must be documented in the signed Scope & ROI Document, and we will adhere to those exclusions strictly.

4. How We Use Your Information

We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent. These include:

  • To deliver the Ops Diagnostic and custom software tools.
  • To manage client accounts and process payments.
  • To send administrative information, such as changes to our terms or policies.
  • To deliver targeted advertising (Google Ads, LinkedIn Ads) and marketing communications.

5. Sharing of Your Information

We do not sell, rent, or trade your personal data. We share information only with:

  • Third-Party Service Providers: Firebase (hosting), Mailchimp (email), and specialized freelancers who assist in project builds (subject to confidentiality).
  • Legal Requirements: If we believe the release of information is necessary to respond to legal process or protect the rights, property, and safety of others.

6. Data Retention and International Transfers

We retain inquiry data for up to 24 months and client-related data for 5 years following the termination of the business relationship for legal and accounting purposes. As a U.S.-based company, your data may be transferred to and processed in the United States; we implement appropriate safeguards to ensure your data remains protected under applicable laws.

7. Your Rights (GDPR/CCPA)

Depending on your jurisdiction, you may have the right to request access to, correction of, or deletion of your personal data. To exercise these rights, please contact us at support@backlogbuild.com.

8. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide, please be aware that no security measures are perfect or impenetrable.